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Everyone of you reading this has dreams. Maybe it’s a place you want to see or a book you want to write. As I watched like so many others in horror as the great cathedral of Notre Dame burned, I was reminded that we must act before it is too late. I was lucky enough […]

Just when you thought you were beginning to figure out Millennials, Generation Z is entering the workforce!  And with the labor market as tight as it is, we need them!  There are more generations than ever in the workplace, and it’s harder to communicate effectively and understand each other. In this high-energy, often hilarious session, […]

I recently attended The Disney Institute’s Quality Service program.  I wanted not only to scope out the competition (since I do customer service training), but also to see Pandora – The World of Avatar.  Disney had some great takeaways I want to share with you: 1. They have learned to be intentional where others are […]

There are some people whose lives seem to always be in a state of wild disarray. There is often financial chaos or relationship drama. They seem to move from one disaster to the next. Often it’s because they just keep making bad decisions. Here’s the challenge – sometimes making a good decision has no immediate […]

Let’s face it, from time to time, we disagree.  Sometimes we disagree with random strangers; sometimes with people we supposedly love.  As long as humans have been hanging out together, we’ve had different opinions.  You say tomato, I say jelly bean.  It’s just the way we roll.  So, is it bad, horrible, to be avoided […]