FireStar has a wide variety of seminars available. Please click on each subject below to learn more about how we can help you and your company achieve success.
One of the greatest challenges we face is keeping ourselves motivated. This is particularly difficult and extremely important with our fast-paced high responsibility jobs today. It’s easy to lose enthusiasm and get burned out, stressed out, and finally – checked out. This high-energy session gives participants six steps for getting the fire back in their lives professionally and personally. It’s packed with tips for staying positive regardless of what life throws at you. Attendees work through exercises and create a customized action plan to get them started and keep them going. After this session, you’ll be able to restart your fire whenever it burns low. It isn’t just a motivational program, it’s a method you can apply whenever you need it.
This session features two things everyone likes – chocolate and motivation! It teaches nine key motivational concepts that can help participants get more out of every day – both personally and professionally. They’ll learn about persistence, passion, effective allocation of resources, the law of diminishing returns, and much more! The session includes a chocolate tasting to demonstrate not only how to appreciate chocolate, but life itself. Attendees will also learn about the communication styles of the world’s best chocolate makers and determine their own style. They can use this insight to better relate to others. (This session is also great for teams that need a little building.) All that and chocolate too!
Changes are coming at us at an overwhelming rate – new technology, increased job responsibilities, relationship changes. People are suffering stress and anxiety at higher rates than ever before. This seminar is designed to help attendees effectively handle change. They will learn a five-step process for dealing with change and will examine all the different styles people use in dealing with change. Change is inevitable – this session will help you keep your sanity!
Let’s face it, from time to time, we disagree. Sometimes we disagree with random strangers; sometimes with people we love. As long as humans have been hanging out together, we’ve had different opinions. You say tomato, I say jelly bean. So, is conflict bad, horrible, to be avoided at all costs? Conflict, if handled well, can actually produce better results. Customer complaints can lead companies to improve their products and services. Disagreements can lead to better solutions. But you have to know how to handle conflict to make the most of it. This session shows you how.
Some of the things we’ll cover:
- Some of the irrational thoughts we have concerning conflict
- How you automatically react to conflict (and how to do better)
- The destructive responses we have during conflict
- How to productively handle disagreement
All participants will receive a workbook and tools they can take back and use with their teams (or their in-laws).
Life would be so easy if everyone we interacted with was just like us. They would understand our cryptic e-mail messages, forgive our bizarre text messages, and understand why we unfriended them on Facebook. There would be no hard feelings, no conflict, and clearly, world peace. Unfortunately, no one else is exactly like you and to succeed in life and business, you have to work with the confusing, the angry, the silly, and yes, even the smarter and more articulate. This session will help you do just that. You will learn about barriers to communication and how to remove them. You’ll get tips on defusing hostile people (especially helpful for those in customer service or divorce court). You’ll take a communication styles quiz and find out just how different a large portion of the world really is and how to get along with them. There will be tips on technology and how to be more effective when using it to communicate. And you’ll even improve your listening skills (not that anyone has better ideas than you, but they might have more information). People won’t stop being different, and this session will help you understand them.
Company culture is a hot buzzword, but what does it really mean? The words culture and cult share a common origin – with meanings ranging from cultivation to training to worship. While we’re not necessarily going to talk about getting your employees to worship you, we will talk about what makes them show up, give 100 percent, and lure (I mean recruit) other employees. We’ll discuss 7 thought provoking ideas from cults (yes, cults!) and how they can be applied at your company.
- They have charismatic leaders (we review video clips to see them work their magnetic magic)
- They have a compelling message/vision that draws followers
- Members are always recruiting – are trained to recruit (Are your employees trained to recruit?)
- They know the importance of love bombing (they do very effective onboarding)
- They understand psychology (you’ll learn 9 ways to influence behavior you can use for good, not evil)
- They have an engagement process (one that would make most HR people weep with envy)
- They are masters of social media. Some are so good it is truly scary. We’ll discuss one cult leader who has 1.5 million YouTube followers.
We’ll also look at the mistakes cults make that can lead to their downfall. If you are at all interested in influencing behavior (or are fascinated by true crime), this is the session for you! It is packed with ideas that will help you understand why people do what they do. And you’ll learn how to draw people to your organization like moths to a flame.
This session opens with a discussion of the traits of great leaders. After that we move on to the mistakes that leaders can make (micromanaging, failing to define expectations, criticizing rather than coaching and more) and how to avoid them. Then we get to the juicy stuff – what really motivates people (move past Maslow’s Hierarchy – we’ve got something better!). If you want to get more from your employees, if you want to raise morale (without raising pay), or if you just want to be a better leader, this program is for you.
This session offers a deeper dive into essential leadership skills. It covers effective delegating and coaching (two of the most challenging skills to develop), dealing with conflict, and how to run an effective meeting. We’ll also discuss leading people who have a variety of communication styles and personalities – a must in today’s diverse workplace. You’ll even get time management tips so you can free up time to lead! Being a great leader doesn’t always come naturally – this session will give you tools to succeed.
To be a better leader, one should learn from the best. Milton Hershey, Forrest Mars, Henri Nestle and several other chocolate makers built huge empires and they didn’t do it alone. With dramatically different leadership styles, all built tremendously successful companies. Attendees will learn what they did that worked, what didn’t, and how to adjust their own leadership style to get the results they want. Participants will also review case studies of smaller chocolate operations – some that made it and some that didn’t. The case studies will help them improve both their leadership and your business practices. And, of course, there will be chocolate involved! They can become better leaders AND eat chocolate – what could be better?
Customer service either makes or breaks a business. If you aren’t taking care of your customers, your competitors soon will be. This high-energy session helps participants improve their skills in dealing with customers (and people in general!). If applicable, we’ll have an informative (and hilarious) discussion about the importance of body language when dealing with customers face-to-face. We’ll cover essential skills for those speaking with customers over the phone as well as tips for email and chat. Other topics include the five things customers want (and how to make sure you deliver them), how to deal with problem customers and ten things you should NEVER say to a customer!
This session can be highly customized based on your needs. Don’t assume your people are delivering great service just because they’ve been with you for a long time. Let’s get them re-energized about delivering outstanding service!
Albert Einstein defined insanity as doing the same thing over and over again and expecting different results. The world has changed radically in the last several years – has your company? Have you?
This provocative think tank/workshop will get you thinking about game changers for your work and your life. Some of the topics covered:
• How to be innovative (almost 2 dozen ideas)
• Breaking down barriers to innovation
• Myths about innovation
• Fear of innovation/change
This is a great session to help participants think in new ways and generate new ideas. It also forces leaders to consider how innovation is fostered (or not) in their organizations.
Stress & Time Management
Does work that used to make you sizzle with excitement now just leave you feeling fried? Do you feel like you’re working harder than ever but not getting as much done? Do you fantasize about just taking a nap?
As we try to get more done with fewer people in less time for less money, burnout rates are higher than ever. People are losing their passion, pep, and productivity. Quiet quitting is a thing. But we’re putting an end to all that! In this session you’ll:
- Learn to identify burnout in yourself and others
- Gain tools to get you out of the frying pan and back on fire!
- Understand the two personality types that are most at risk for burning out
- Receive tips to help your employees (or volunteers) deal with burnout
After this session, the only thing fried at your house will be chicken.
Unless your kids move out of the house, your boss expects less, or you win the lottery, the demands on you are not going away anytime soon. Do you find yourself angry, tired and frustrated? Is your life feeling more like a struggle than an adventure? If so, this session is for you. We’ll discuss many of the causes of stress and how to deal with them. You’ll take a quiz to find out just how stressed you are. Then we’ll cover everything thing from ways you can think differently to action steps you can take immediately to reduce your stress. You’ll leave with a customized action plan to help you succeed in a world of ever increasing demands.
Programs for Women
Resilience is the ability to bounce back when something challenging happens. The more resilient you are, the faster you bounce back. In fact, the more resilient you are, the fewer things are challenging! This session gives you steps you can take now now that will have a huge impact on your future. Opening with tips for mental toughness, it covers five key areas to build up your bounce:
We’ll cover everything from emergency funds to power outages. After this session, you’ll be able to handle anything life might throw at you.
The fine line between being effective and being perceived as a witch is one that women must contend with. This seminar is designed to help you be effective and get what you want. You’ll learn 15 power tactics that work for women, 10 things that weaken women both professionally and personally and how to avoid them, and you’ll develop your own plan for increasing your power immediately. You are far more powerful than you realize.