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Communication Articles

In my time management workshop, I have a big section on e-mail. When I recommend not checking it constantly, people get e-motional. I’ve never seen so much resistance to anything. (I’m not talking about people whose job is to deal with e-mail. Certain customer service jobs pretty much revolve around responding to e-mail. I get […]

These tips will help with all your relationships – with clients, friends, and loved ones. They sound easy, but…. Don’t bring up things when you can’t control your emotions. Wait for calm. If you aren’t calm you won’t hear anything the other person has to say. And they will be freaked out by your fury/upset. […]

     I’ve been hearing a lot lately about authenticity, being real, genuine.  And I’m all for it – in fact, I consider it one of my strengths.  Actually, I’m just not very good at keeping my thoughts to myself, hiding my emotions, applying make-up, and keeping ink off my clothes.  When you meet me, […]

It happens to the best of us.  We find ourselves completely undone by someone else’s behavior.  It could be anything from someone cutting you off in traffic to your spouse cheating on you.  Mild to severe, other people’s actions can turn our world upside down. I recently let myself get all caught up in someone […]

Almost everything we do requires communication with someone else – employees, co-workers, customers, loved ones.  When we send our message out, we are convinced it is clear and that we are obviously right.  Ha, I say! I think in general we are pretty lousy communicators, and here are the top mistakes we make:  1. We […]