Sometimes the only interaction your customers have with your company is over the phone. What impression are you giving them? Do you think they feel valued or like an inconvenience? This session covers not only what is said, but how it’s said.   We’ll talk about three key aspects of tone that can impact your […]

Customer service either makes or breaks a business. If you aren’t taking care of your customers, your competitors soon will be. This high-energy session helps participants improve their skills in dealing with customers (and people in general!).  If applicable, we’ll have an informative (and hilarious) discussion about the importance of body language when dealing with […]

I know that to many people this seems like heresy – these are two goals that influence a great deal of human behavior. But we’ve all seen someone who has clearly lost too much weight. Often they think they still need to lose more. And while it would seem that one could not be too […]

Most of us women have a hard time saying no. It’s one of those things we over think. We worry about how the other person will feel – will we hurt their feelings? Will they feel rejected? We even take into account society at large – will we seem like a bad person? We wind […]

Okay, okay I finally have to admit it—the economy is kind of crappy right now. And it’s scary. People are afraid they might lose their jobs, entrepreneurs are afraid they might lose their businesses, people are afraid they might lose their homes. So what to do? 1.) Tattoo the serenity prayer in a prominent place […]