It’s easy for successful businesses to coast -to keep doing what they’ve always been doing. But the world is changing at a breakneck pace and you can’t continue to be successful if you stay the same. Here are some tips to keep you up to speed: Update your marketing materials. I think this should be […]

If you have a board of directors or have ever held a retreat, you might enjoy this one! And if you ever need an outside facilitator, give FireStar a call. Have any of these things ever happened at one of your leadership retreats? You craft a plan, but everyone expects aliens to fly down from […]

  Recently I was very disturbed by an article I read in the Raleigh, N.C. News & Observer concerning grades at the University of North Carolina – Chapel Hill. The article was about grade inflation. This was the part of the article I found most disturbing: Gilleskie, the economic professor who crunched the data for […]

Thanks to the media vilifying a few apparently out-of-control jaunts by corporations who had to be bailed out, many companies are now reconsidering their own meetings and conventions. Meetings are being portrayed as frivolous expenditures when people are being let go. I say – STOP THE INSANITY! If we keep buying into all the doom […]

Even in a recession, when businesses are closing and people are being laid off, customer service is STILL terrible! How can this be? This should be a top priority all the time, but especially in tough times. Here are tips to improve your customer service before it’s too late: 1.)Be friendly. What happens to customers […]