Articles

This has been my favorite conversation starter lately. Think about it for a minute – what life lesson did you learn last year? I learned to stop trying to make people into more than they are. This has been a tough lesson for me. I realized many of my relationships were with people who were […]

I finally bought a Blackberry. The first few days I had it, I wanted to kill myself. I couldn’t figure out how to send a text—the icons were different. It was weird talking into a flat slab. At least my flip phone seemed like a phone—something that curves around your head. On the fifth day, […]

 I am so over dealing with “difficult” people. Let’s just call ‘em what they are—PITA people. We are trying to go about our lives and these people come in and muck everything up. They are frustrating, annoying, and we want to kill them. I have some bad news. We are all PITA people. Oh, right—you’re […]

Many of you are involved with associations, chambers of commerce or other not-for-profit organizations governed by Boards of Directors. As a former nonprofit executive, I find this structure can be awfully hard to work with— the Executive Director is supposed to run the show and the board members are key volunteers, but the Executive Director […]

We all frequent a lot of businesses; most have so-so customer service at best. (But not if you hear their advertising! Customer service is always outstanding!) We’ve become used to clerks who seem put out if they actually have to help us, and we even find ourselves feeling bad if we have to ask for […]