Dealing with Pain in the A#$ People

 I am so over dealing with “difficult” people. Let’s just call ‘em what they are—PITA people. We are trying to go about our lives and these people come in and muck everything... 

Board Retreats that REALLY Work

Many of you are involved with associations, chambers of commerce or other not-for-profit organizations governed by Boards of Directors. As a former nonprofit executive, I find this... 

Why Customer Service is so Bad

We all frequent a lot of businesses; most have so-so customer service at best. (But not if you hear their advertising! Customer service is always outstanding!) We’ve become used to... 

Leaders Fire Up the Troops

Employees start their jobs on fire. Nobody takes a job they hate – every single person working for you today was excited in the beginning. (If you are hiring people who aren’t... 

Getting Results from Your Sales People

Are you trying to scare your salespeople into getting results? Where there’s fear, there can be no enthusiasm. And where there’s no enthusiasm, there are poor sales. 1.) Take... 

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