Customer Service Articles

 
 

You’re Texting So Loudly I Can’t Hear What You’re Saying

I recently had the pleasure of meeting Vail Carter with the Centralina Workforce Development Board. He shared with me the results of a survey of over 330 firms in North Carolina. One... 

What Buying A Car Taught Me About Sales (and Customer Service)

Back in 2005, my little red Celica gave up the ghost. I loved that car, but after 178,000 miles in four years, it was time to get a new vehicle. Since it had been such a great car,... 

Life is a Trade show

I’ve been to two huge trade shows recently so I have them on the brain. And what works on the trade show floor works in life, like it or not. 1.) You will be judged by your appearance.... 

Dealing with Pain in the A#$ People

 I am so over dealing with “difficult” people. Let’s just call ‘em what they are—PITA people. We are trying to go about our lives and these people come in and muck everything... 

Why Customer Service is so Bad

We all frequent a lot of businesses; most have so-so customer service at best. (But not if you hear their advertising! Customer service is always outstanding!) We’ve become used to... 

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