Customer Service Articles

 
 

It’s Amazon’s World and We Just Live in It

I love Amazon.  I hate Amazon.  And if I’m honest, I’m just a little bit scared of Amazon.  Amazon has slowly and inexorably wormed its way into many aspects of my life.  I... 

You Don’t Know What You Don’t Know

Imagine this scenario:  you run a business with several branches across two states.  You have customer service people in each branch and technicians out in the field.  To take advantage... 

When Only the Best Will Do

Is customer service back?   I’ve been getting some amazing customer service lately!  Really – from several retailers, from my cable company, even from the post office! ... 

Don’t Businesses Want to Make Money?

     I don’t understand it.  I walk into retail stores and restaurants every day and no one seems to want my money.  Employees hardly greet me.  They seem annoyed if I ask a... 

Vampire Slaying

FireStar can do more than just deliver training. Recently we worked with a client to help improve their customer service. They have a phone system that allows them to record calls,... 

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