How to Get Lucky

Ah – the coveted luck ‘o the Irish! Although I don’t know how lucky the Irish really were (potato famine, Irish slavery (yes, there were Irish slaves), tough times as US immigrants)... 

Is Anybody Listening?

I have a confession to make. I am a terrible listener. And you know what? I’ll bet you are, too. Oh, don’t get me wrong, we try hard. We think we’re being understanding, maybe... 

Improve Your Communication Skills NOW

Need a job? Want to get promoted? Like to have a date? You’re going to have to communicate! Introverts of the world – arise! Here are some tips to get you started: 1.)Decide you... 

Vampire Slaying

FireStar can do more than just deliver training. Recently we worked with a client to help improve their customer service. They have a phone system that allows them to record calls,... 

Ten Tips for Improving Telephone Customer Service

Like most consumers, from time to time, I have to call customer service. The strange thing is, the companies that offer the most promotions and fight the hardest to get new customers,... 

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