This session is designed to help you finally do all those things you talk about doing, but just can't seem to make happen (getting organized, exercising, getting out of debt, being on time - you name it!) The hardest part is doing it and CONTINUING to do it. You'll learn three different theories of change and can choose the one that works best for you. You'll get dozens of ideas to help you avoid falling back into your old evil ways. Never say, "I would do that, but...." again!

<< Back to top

Dealing with Change without Going Up in Flames

Changes are coming at us at an overwhelming rate - new technology, increased job responsibilities, relationship changes. People are suffering stress and anxiety at higher rates than ever before. This seminar is designed to help attendees effectively handle change. They will learn a six step process for dealing with change and will examine all the different styles people use in dealing with change. Change is inevitable - this session will help you keep your sanity!

<< Back to top

Setting Your Followers on Fire!

Leadership and Motivation

This session opens with a discussion of the traits great leaders possess.  Then we move on to the common mistakes that leaders make (micromanaging, failing to define expectations, criticizing rather than coaching and more) and how to avoid them.  Then we get to the juicy stuff - what really motivates people (let go of Maslow's Hierarchy - we've got something better!).  If you want to get more from your employees, if you want to raise morale (without raising pay), or if you just want to be a better boss, this seminar is for you.

<< Back to top

Stand & Deliver - Improving Your Presentation Skills

This seminar will help participants improve their presentation skills. It will cover how to gain credibility with an audience, how to put together what you are going to say, and how best to say it. Everything from the parts of a speech, to posture, gesture, and the image of the presenter will be discussed. We'll also address how to overcome the fear of public speaking and the use (not abuse) of humor.  After this you might even WANT to give a presentation!

<< Back to top

Increasing Your Personal Power for Women

<< Back to top

Communication Boot Camp

Soldier, before you hit SEND, attend this seminar!  There is too much bad, ineffective, and downright annoying communication going on and it's time to stop the madness, one recruit at a time!  This seminar is a communication boot camp where you'll learn what the barriers are to communication and how to remove them.  You'll learn how to save time with e-mail, but not so much that you anger others.  We'll talk about incoming communication (listening skills) as well as outgoing.  Recruits will take a test to see what their communication style is and learn about those of others.  You'll even get tips on how to deal with the enemy (difficult people).  The best communicators usually win - join us and be one of them!

<< Back to top

Becoming a Superstar Employee

This session will help you "be all that you can be." You'll learn how to communicate more effectively and the importance of a professional image. You'll discover what behaviors will drive your boss crazy, are considered unprofessional, and will hurt your changes for advancement. You'll also learn what behaviors bosses love and how to skyrocket your career to the next level! This session was developed by request to help people advance within their companies - too many employees were considered unpromotable because of their on-the-job performance.  Don't be one of them!

<< Back to top

The Challenges of Women Working with Women

This session is designed for women struggling with the difficulties of working with other women. Many of you have been there and had to endure gossip, cat fights, sabotage and all sorts of frustrating problems. This seminar will teach you to work more effectively with your female co-workers and subordinates. You'll learn why there can be so many problems when women work together and you'll receive tips on how to solve those problems, including communicating differently, dealing with conflict, and balancing power.

<< Back to top

Survival Skills for Receptionists, Secretaries, & Administrative Professionals

An energizing seminar designed to help all "first contact" and support personnel become less stressed, more productive, and more satisfied with themselves and their professional roles. Attendees will learn tips to improve skills related to organization, time management, stress management, and professional communication.

<< Back to top

But I Hate to Cold Call!  or Secrets of Successful Selling

Forget the hard sell - no one likes high pressure. This session begins with an overview of marketing and the important role of direct selling. It addresses issues such as what it takes to be good at sales, how to generate prospects/leads, effectively using the telephone, establishing rapport with prospects, handling objections, and closing the sale. Denise Ryan, MBA, has been both a salesperson and a sales manager, and believes if you can't sell, you can't succeed. This seminar will help you succeed.

<< Back to top

Networking for Results

It's not WHAT you know, it's not even WHO you know, it's the RELATIONSHIPS you have. Stop wasting your time playing at networking - this seminar is all about results. Ideas on opportunities for networking and what to do before, during and after will be covered. You'll learn what tools you need and how to use them.  If your networking efforts aren't generating business for you, get to this session! 

<< Back to top

Tricks of the Trade Show

This session covers what to do (and not do) while working the booth at a trade show. Topics include body language, sales and networking techniques, booth strategies, and a system for the all-important follow-up. This is a great review and the perfect way to get fired up for your next trade show! Don't waste those booth fees - make the most of this valuable sales and marketing opportunity by attending this session or sending your sales team.

<< Back to top

Setting Your Followers on Fire!

Leadership and Motivation

This session opens with a discussion of the traits great leaders possess.  Then we move on to the common mistakes that leaders make (micromanaging, failing to define expectations, criticizing rather than coaching and more) and how to avoid them.  Then we get to the juicy stuff - what really motivates people (let go of Maslow's Hierarchy - we've got something better!).  If you want to get more from your employees, if you want to raise morale (without raising pay), or if you just want to be a better boss, this seminar is for you.

<< Back to top

Leadership Lessons from the Kings of Chocolate

To be a better leader, one should learn from the best.  Milton Hershey, Forrest Mars, Henri Nestle and several other chocolate makers built huge empires and they didn’t do it alone.  With dramatically different leadership styles, all built tremendously successful companies.  Attendees will learn what they did that worked, what didn’t, and how to adjust their own leadership style to get the results they want.  Participants will also review case studies of smaller chocolate operations – some that made it and some that didn’t.  The case studies will help them improve both their leadership and your business practices.  And, of course, there will be chocolate involved!  They can become better leaders AND eat chocolate – what could be better?

Read my Chocolate Blog!

<< Back to top

How to Be an Effective Board Member

Many business people serve on the boards of nonprofits, but don't receive adequate training. They want to serve well, but often don't know exactly what is expected of them. Attendees will learn why nonprofit boards exist, the ten basic responsibilities of nonprofit boards, the difference in the roles of board and staff, and the legal aspects of board service. Tips on fundraising and leadership are also included. Presenter Denise Ryan holds an MBA and has ten years of nonprofit experience.

<< Back to top

Survival Skills for Managers, Supervisors and other Leaders

If you aren't delegating and coaching, you're not leading.  These are two of the most difficult leadership skills to develop.  This session will help you with those as well as how to listen to your employees and how to hold an effective meeting. This is how real teams are built, by leaders who know how to use these skills. Also covered will be time and stress management so that those in charge can get the most they can from everything they've got.

<< Back to top

It’s All About Customer Service

Customer service either makes or breaks a business. If you aren’t taking care of your customers, your competitors soon will be. Attend this high-energy session and improve your skills in dealing with customers (and people in general!). You'll learn the five things customers want, how to deal with problem customers and ten things you should NEVER say to a customer!  This session is unlike any other customer service session you've attended because it has an Elvis theme!  Be prepared to have a great time learning how to take better care of your customers.

<< Back to top

Telephone Customer Service

Sometimes the only interaction your customers have with your company is over the phone. What impression are you giving them? Make sure it’s a good one – attend this session or send your front line people. Not only what is said, but how it is said will be covered. Also addressed will be the correct way to put someone on hold and or transfer them, how to improve listening skills, how to deal with angry customers and how to handle stress.  And make sure you wear your blue suede shoes - Elvis didn't get to be the King of Rock and Roll by treating his customers poorly!