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Customer Service

Sometimes the only interaction your customers have with your company is over the phone. What impression are you giving them? Do you think they feel valued or like an inconvenience? This session covers not only what is said, but how it’s said.   We’ll talk about three key aspects of tone that can impact your […]

Customer service either makes or breaks a business. If you aren’t taking care of your customers, your competitors soon will be. Attend this high-energy session and improve your skills in dealing with customers (and people in general!).  We’ll have an informative (and hilarious) discussion about the importance of body language when dealing with customers face-to-face. […]