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Imagine this scenario:  you run a business with several branches across two states.  You have customer service people in each branch and technicians out in the field.  To take advantage of new technology, you are giving your technicians iPads so they can immediately update customer information.  This will reduce the workload for your customer service […]

I don’t have children, no employees – plants, I have plants.  My plants love me and they create oxygen for me to breathe.  They are pretty and I love them back.   I also pick species that are low maintenance – Pothos Ivy is my specialty.  Anyone can grow this plant.  Anyone.  I am a master […]

I have a thing for true crime.  Started with avid reading in my youth.  First it was fantasy and science fiction.  Sci-fi often bordered on horror, so I migrated to Stephen King and Clive Barker.  Then I realized it was scarier if the horror was real!  So here I am some 40 years later reading […]

Oh, the things we take for granted!  After that pipeline leak, several of the gas stations near me ran out of gas.  I never considered the impact not having ready access to gasoline would have on me.   I felt like I was in an episode of The Walking Dead – driving from gas station to […]

Is customer service back?   I’ve been getting some amazing customer service lately!  Really – from several retailers, from my cable company, even from the post office!  Okay, not from the post office, but they did lower the price of stamps.  Who saw THAT coming? I thought, “Wow, companies have finally gotten it.  They’ve raised the […]