Leadership Articles

 
 

Why Customer Service is so Bad

We all frequent a lot of businesses; most have so-so customer service at best. (But not if you hear their advertising! Customer service is always outstanding!) We’ve become used to... 

Leaders Fire Up the Troops

Employees start their jobs on fire. Nobody takes a job they hate – every single person working for you today was excited in the beginning. (If you are hiring people who aren’t... 

Getting Results from Your Sales People

Are you trying to scare your salespeople into getting results? Where there’s fear, there can be no enthusiasm. And where there’s no enthusiasm, there are poor sales. 1.) Take... 

E-Mail – We’re Drowning in It

In 2005 nearly half a million e-mails landed in in-boxes each SECOND. Dealing with e-mail has added one to two hours of work to the average worker’s day. I get feedback from middle... 

Have You Been Asleep at the Steering Wheel?

It’s easy for successful businesses to coast -to keep doing what they’ve always been doing. But the world is changing at a breakneck pace and you can’t continue to... 

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