It’s All About Customer Service

Customer service either makes or breaks a business. If you aren’t taking care of your customers, your competitors soon will be. Attend this high-energy session and improve your skills in dealing with customers (and people in general!).  We’ll have an informative (and hilarious) discussion about the importance of body language when dealing with customers face-to-face.  Some of the key things you’ll learn include the five things customers want, how to deal with problem customers and ten things you should NEVER say to a customer! Be prepared to have a great time learning how to take better care of your customers.

This session can be highly customized based on your needs.  Don’t assume your people are delivering great service just because they’ve been with you for a long time.  Let’s get them re-energized about delivering outstanding service!



P.O. Box 31692
Raleigh, NC 27622
Phone 919.788.0291
info@firestarspeaking.com


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